Privacy Policy

Introduction

Vetzy is committed to protecting your privacy and your pets’ data. This policy explains how we collect, use and safeguard information when you use our websites and apps.

Information we collect

We process account data (name, email, phone), pet information, appointments, messages with professionals and technical data required to run the service.

How we use data

Your data is used to deliver the service (search, booking, records), improve the platform, maintain security and meet legal obligations.

Sharing

We share necessary information with veterinarians and clinics you interact with, and with processors (hosting, payments, email) under GDPR-compliant agreements.

Security

We apply appropriate technical and organisational measures: encryption in transit, access controls, logging and regular vendor review.

Your rights

You may request access, rectification, erasure, restriction or portability, and withdraw consent where applicable. Contact us via the help center.

Cookies

We use essential cookies and, with your consent, analytics cookies. See our cookie policy for details and preference management.

Children

The service is intended for adults or minors accompanied by a legal guardian managing companion animals.

Changes

We may update this policy. The last updated date is shown at the top; continued use after material changes constitutes acceptance when notified.

Contact

For privacy questions, use the contact form or the email shown in the footer for your TLD (.be, .fr, etc.).